FAQs
Where are you based?
We are based in the UK.
Where do you ship to?
We ship to the mainland UK and most international areas. Please contact us for further information.
How do you purchase an item?
Buying an item is very easy. Browse through our categories and once you have picked your item, simply chose the relevent options and add to basket. Once you have added the item to your basket, you can either view the basket (which will appear on the top right of the page) or go straight to checkout, where you can proceed to the next step.
How much is postage?
Postage to the UK is £1.99 for 1st class royal mail and £5.99 for special next day delivery.
What methods of payment do you accept?
We prefer our customers to pay via Paypal. You can sign up here. Alternatively, you can pay by credit/debit card through paypal checkout.
How long does it take to process my order?
Most orders are despatched within 2-3 working days. When you sign up for an account, we will inform you every step of the way to ensure you are kept up to date with the status of your order. If however, the item is out of stock, we will inform you as soon as possible.
Can I order without creating an account?
Yes, you can order without signing up for an account however, it is recommended so that you can keep track of your orders. To open up an account with us, please slick on Sign Up on the side of this page.
How do I create an account?
To open up an account with us, please click on Sign Up.
What should I do if I want to cancel my order?
If you would like to cancel your order, please let us know within 24 hours. Any cancellation made after 24 hours is not guaranteed.
How long have you been trading?
We have been in business since 1993. We opened a retail shop in Hillingdon which changed from crafts to hardware in the span of 12 years. We then went online and opened a retail site www.filorogifts.co.uk selling gifts, crafts and toys and since, opened a shop in Watford.
Are your products real silver?
Yes, all our products are solid sterling silver. Sterling silver is 92.5% silver and 7.5% other metals.
Are the gemstones in your products real?
Yes, all our gemstones whether semi precious or precious are all genuine. .
Do your items come boxed?
They do not come boxed but you can purchase a gift box from £1 in our Treasure Gift Box range. We have many different sizes and styles to choose from.
What if I do not like my item(s)?
Don't worry, we have a no-quibble return policy which allows you to return the item within 14 days of purchase and as long as the item is in a saleable condition we will refund your payment (less postage). This does not apply for personalised jewellery. Also, for hygiene reasons we cannot accept returns on any earrings.
Do you post internationally?
We currently post to USA, Canada and Australia. If you are interested in placing an order but are not in any of these countries, please contact us.
Do you do wholesale?
We can cater for wholesale enquiries. Please contact us for more information.
I would like to give a suggestion, how do I contact you?
We are here to help you have a great shopping experience and we would love to hear your suggestions to improve our website and services. You can contact us here with your suggestions.
